Smart Attendant Console for IP Telephony

AddPac Technology’s Smart Attendant Console is an IP based soft attendant console that inter operates with AddPac IP-PBX products, which are based on its next generation multi-media IP telephony solution. This product together with AP-IP300 IP phone can be used for IP based soft attendant console solution. In large-scale enterprise, government, etc, for inbound/outbound call processing, call transfer, call exchange, dedicated persons or department are necessary. Smart Attendant Console is IP based soft attendant console solution for them.

Smart Attendant Console based on MS-Window program supports all different kinds of services such as messenger service, unified message (voice mail, short message), remote IP broadcasting, alarm registration/processing, beside basic attendant console function like as user presence Board, inbound call rerouting, telephone directory. Smart Attendant Console can be operated by AddPac Technology’s proprietary protocol called Smart Service Control Protocol (SSCP), which is managed between AddPac’s IP PBX and IP terminal like as Video Phone, IP Phone, etc.

In order to provide User Presence features on real-time basis, such as user busy, on-line, user away, etc, the Presence server can be mounted and operated on IP-PBX. The Presence Server can be operated on the same hardware platform and can be operated independently in the platforms separated to each other.

In order to support user presence features on real-time basis, such as user busy, on-line, user away, etc, user presence server function should be provided on IP telephony solution. User Presence Server function gathers user information (on-line, busy, etc) of each IP terminals from IP-PBX, and broadcasts user information to all or group IP terminals with speed-dial keys (built-in presence indication lamp), Smart Messenger Program, Smart Attendant Console at every second. External presence server such as AP-PS2000 should be used with IP-PBX due to performance issue independently in large scale enterprise for user presence indication. 

Smart Attendant Console Main Program Smart Attendant Console Monitoring Board Protocol Structure of Smart Attendant Console AddPac Technology’s Smart Attendant Console executes attendant console function via IPC (inter-process communication) or network communication between Presence Server and Call Manager. Through SSCP session, Smart Attendant Console is connected to Call manager and Presence Server and consists of Messenger Window and Call Control Window in a broad sense. Smart Attendant Console Protocol Structure Network Diagram